In the beautiful black and white borough of Pembridge
It's important that you trust us with your information - and we take this very seriously.
Dated: April 2018
1.Who is responsible for managing my information?
Cobblers Cottage Holiday Accommodation website is owned and maintained by
Dawn and John Moore, Church House, Richards Castle, Ludlow, Shropshire SY8 4ET
This is our Privacy Notice and it explains how we collect, use, share and protect your personal
We are responsible for the collection and proper management of any personal information you
submit. We will keep your personal details secure and use the information you provide consistently
with applicable privacy and data protection laws and the terms of this Privacy Notice.
2. What information do we collect?
If you choose to make a booking through us or make queries about a potential booking we will
collect details that you provide in relation to that booking or query. Information held is likely to
include your name, contact details, payment details, information about people travelling with you,
information about your booking and any additional information we may need to help meet your
3. How do we use your information?
The information you provide may be used in a number of ways, for example:
• to enable us to complete your booking
• to manage customer service queries; and
• to help us to provide details or information you may have requested.
4. On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the
grounds set out below:-
Performance of a Contract
If you make a booking through us we will use the details that you give to provide that booking to
you. This information is likely to include your name, contact details, payment details, information
about people travelling with you, information about your booking and any additional information
we may need to help meet your specific requirements. .
If you do not provide us with the information set out in this paragraph, then we may not be able to
provide the booking service.
We may disclose your personal data without your permission to the extent that we are required to
do so by law or regulation.
5. Who will you share my information with?
In order to provide you with the products and services that we offer we may share your
• other third parties who we may need to work with to deliver services on your behalf, for
example, our housekeeper.
We may also disclose your personal data without your permission in connection with any legal
proceedings or prospective legal proceedings, and in order to establish, exercise or defend our
6. Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at
their own risk. While all precautions have been undertaken to ensure only genuine downloads are
available users are advised to verify their authenticity using third party anti virus software or similar
We accept no responsibility for third party downloads and downloads provided by external third
party websites and advise users to verify their authenticity using third party anti virus software or
7. Cookies and how we use them
We use traffic log cookies (Google Analytics) to identify which pages are being used. This helps us
analyse data about web page traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed from the
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages
you find useful and which you do not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but
you can usually modify your browser setting to decline cookies if you prefer. Please note, this may
prevent you from taking full advantage of the website.
If you wish to change your Cookie settings you can do this from the ‘Tools’ menu in your browser
(usually under security settings). By doing so you may impede your usage of this, and other websites.
8. How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored
whilst it is required for the relevant purposes or to meet legal requirements. Where your
information is no longer required, we will ensure it is disposed of or deleted in a secure manner.
9. Your rights
You have the right to ask us at any time:-
• to confirm whether we hold any of your personal data;
• to send you a copy of any personal data that we hold about you;
• to correct any inaccuracies in your personal data and to add relevant details where the personal
data we hold is incomplete;
• to delete (to the extent possible) any of your personal data, where we are required by law to do
• to stop processing your personal data, where we are required by law to do so;
• to let you have a portable copy of the personal data we hold about you, where we are required
by law to do so;
• to stop processing any of your personal data that we process on the basis of our legitimate
Where we have reached a decision that affects you by processing your personal data automatically
then you have the right to speak to someone to discuss that decision.
We do not use your personal data for the purpose of profiling.
Where we process your personal data on the basis that you have given us your consent to do so
then you may contact us at any time to withdraw your consent.
If you wish to exercise any of these rights, or wish to object to our use of your personal
information, please write to us at the address given above.
10. Does the notice apply to linked websites?
Our websites may contain links to other websites. This privacy notice only applies to this website
so when you link to other websites you should read their own privacy policies.
12. How do we update this privacy notice?
We keep our privacy notice under regular review and we will place any updates on our webpage.
13. Who can I contact if I have queries about this privacy notice?
You can also contact us directly if you have any questions about our privacy notice or information
we hold about you.